• Office Manager Course


To provide an intense exposure to the varied skills needed by an office manager in a modern workplace. To provide confidence and the ability to perform efficiently within your organisation.

Course Format

Face to face five day course with live tutors giving a mixture of theory, interactive sessions and practical exercises.

Course Content

The course comprises a mixture of theory, interactive sessions and practical exercises.

Key areas covered in the first two days of the course are:

  • Policies and procedures of organisations
  • Effective Business letter writing
  • Preparation of Business letter, emails, faxes etc
  • Explanation of organisational charts
  • Health and Safety in the office
  • Legislation and related compliance
  • Customer facing skills
  • Staff codes or practice, handbooks etc.
  • IT equipment; communications equipment.
  • Effective Team working
  • Budgets and target setting
  • Explanation of management styles
  • Filing and keeping organisational records
  • Equal opportunities and diversity in the workplace
  • Management of time

From Day 3:

The key functions of an Office Manager

  • Understand why your role is important.
  • Key duties and skills
  • What is an Office Manager?  The role defined.

Setting objectives

  • Why are objectives important?
  • How to set objectives for your team
  • How to  co-ordinate with higher level  objectives


  • Learn the finer points on why effective communication is so important; become an effective communicator and leader
  • Learn the importance of assertiveness in performing your role
  • Assertive versus Passive behaviour

Confidence building – get your own “can do” mindset!

  • How to build your self-confidence and become a more effective performer and leader
  • Lead through example
  • Learn how to spread this confidence  into the wider team

Business acumen

  • Negotiate effectively
  • Get the most out of your budget
  • Decision making techniques
  • Problem solving
  • Developing and recording new office procedures for streamlining and efficiency

Handling difficulty

  • Manage stress in yourself and the team
  • Effective conflict management

Leadership - Be a great team leader; discover how your team can reward you.

  • Delegation and supervision
  • Team working and leadership
  • Motivation- how to  find the magic touch
  • Importance and application  of objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

Managing time – get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation
  • Organising the team

Knowledge of related functional areas

  • HR (Human Resources) functions and activities
  • Project management and planning - an overview.

The importance of the client

  • Why are customers so important
  • How to keep this  in focus
  • Complaint handling

Your future career


DOWNLOAD .pdf info sheet for this course.


“The most effective learning course I’ve ever been on”.

Dates and Duration

Five day course; optional assessment to be taken on the last day.

Please refer to the schedule for start dates.

Suitable for

Administration staff looking to become a supervisor or office manager; existing office managers looking to enhance on the job performance and knowledge or skill base.

Course Requirements

At least a good level of secondary education.


  • Job readiness
  • Increase in confidence
  • Expand skill set


Improved employability and confidence on the job.

CPD Certification on successful completion

The CPD qualification (Continuing Professional Development) is a form of accredited training required by many professional bodies such as solicitors, barristers, accountants and many more.

Not only are CPD Courses well respected and known across the globe, they are often required for certain industries. A CPD accredited course on your CV is likely to benefit your job prospects greatly.


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Office Manager Course

  • Product Code: 57
  • Availability: In Stock
  • £899.00

  • Ex Tax: £899.00

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