You will increase your ability to understand what makes people tick, how to get on their wavelength, be able to communicate more effectively and in so doing, increase both personal & team performance. Gain practical skills and advanced tools you can use immediately to improve communications and understanding with teams, direct reports, customers and other stakeholders.
By the end of this course you will have increased your ability to understand what makes people tick, how to get on their wavelength, be able to communicate more effectively and in so doing, increase personal / team performance. You will also develop more confidence when negotiating.
This is a highly interactive workshop; there will be plenty of opportunity for you to practice communication skills and receive personalised feedback. Role play will enforce learning.
– Understand how we each prefer to receive and send information; How our communications are influenced by our senses
– Learn how to negotaite effectively in both business and private situations
– Use active listening and powerful questioning techniques
– How to find out what truly matters to the other person; How we filter, distort and delete information and how to use this knowledge to increase understanding
– Mastering non verbal communication; Getting on someone‘s wavelength
– How to bring people on-side and avoid conflict / misunderstanding
“Course exceeded expectations as I feel it has inspired me to make a real change in how I feel about myself and the potential that I have to succeed in both my personal and work life.” April 2012
Dates and Duration
Course length: 1 day 10.30 -16:30 Check schedule for dates
Executive PAs, Senior Secretaries, Office Managers, Project team leaders
Enhance communications with internal teams, customers, suppliers and other collaborators; Learn how to influence others more successfully; Create better alignment of individuals and teams with the goals of the organisation; Reach goals faster and more effectively; Negotiate more effectively and gain greater understanding of other people’s decision making strategies; Avoid costly misunderstandings and the resulting decrease in performance.