Administration Diploma – CPD accredited


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Our Administration Diploma provides a comprehensive range of training in Office Administration. The mix of skills and knowledge will give you the confidence required to pursue a career in Administration. A wide range of successful Office Administrator started their career with Souters and have progressed to work in many prestigious roles and organisations.

Administration Diploma

The Administration Diploma is fully accredited and offers a professional qualification upon completion. Furthermore, it will give you the confidence needed to build a career.

Course Format

We have two learning components:

  • Administration Course
  • Microsoft Office Diploma for an Administrator

Course Content

The first part of the course is taught with a combination of interactive tuition, practical exercises and theory. It is delivered in a virtual classroom online.

1. Administration Course

Key areas of the course are:

What are the key functions of an administrator?

  • Understand why your role is important.
  • Key duties and skills
  • Administration as a function explained

Setting objectives

  • Why are objectives important?
  • How do they relate to my role?
  • What are KPI’s?


  • Learn the finer points on why effective communication is so important; become an effective communicator.
  • Learn the importance of assertiveness in performing your role

Confidence building – get your own “can do” mindset!

  • How to build your self-confidence and become a more effective performer

Team working- Be a great team member, discover the power of teams

  • Delegation and supervision
  • Team working
  • Motivation
  • Importance and application  of objectives in the team and group dynamics

Key compliance areas- Learn the core of what matters in an admin role.

  • Policies, procedures and codes of practice
  • Health and Safety
  • Legislation and compliance
  • Equal opportunities and diversity

IT skills-Fast track learning – we are a Microsoft official Academy- key tips from our training library:

  • Top tips for becoming effective in  MS Word, Excel and Outlook
  • Key boarding-improve your speed
  • Effective data entry
  • Get to practice what you learn
  • How to take it further- our Diploma training

Managing time – get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation

Operational- get the key skills/knowledge to give you an edge in the job market

  • Targets and budgets- their relevance to an admin role
  • Filing and record-keeping
  • Preparation of Business documents – e-mails, letters, memos etc.
  • Organisational charts explained

The importance of the client

  • Why are customers so important
  • How to keep this  in focus
  • Complaint handling

Next steps

  • Your future career
  • MS Office training

2. Microsoft Office Diploma for an Administrator:

  • Three Microsoft Office Training Products to Proficient Level: (you choose which three)
  • On completion of the training course, you will be assessed to gain accreditation.

DOWNLOAD printable information on this course.

Additional Info

If you do not want to get the Microsoft Office Training and Certification, please see our Administration Course without this training.

Dates and Duration

The Admin main course section is in a virtual classroom format and tutor-led, it will be three full days which will be concluded by an assessment. The IT section can be completed over three months on a flexi-time basis.

Please refer to the schedule for start dates.

Suitable for

It can be ideal for people from another profession, qualified school leavers or graduates wanting to move into administrative roles.

Finally, existing Office Admin staff often find it useful to consolidate their skills and build confidence or gain promotion.


  • Intense and fast track yet friendly means to gain office administration skills and improved employability status.
  • Certification on successful completion.


  • The student will gain recognised qualifications and real job skills to enable him/her to apply for a variety of office administrative roles, as soon as they pass the exams.
  • The main Administration course is CPD accredited.

CPD Certification on successful completion

The CPD qualification (Continuing Professional Development) is a form of accredited training required by many professional bodies such as solicitors, barristers, accountants and many more.

Not only are CPD Courses well respected and known across the globe, but they are also often required for certain industries. A CPD accredited course on your CV is likely to benefit your job prospects greatly.

Additional information


03 April 2023, Book A Flexible start to be mutually agreed