Administration Diploma – CPD accredited


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Our Administration Diploma provides a comprehensive range of training in Office Administration. The mix of skills and knowledge will give you the confidence required to pursue a career in Administration. A wide range of successful Office administrators started their careers with Souters and have progressed to work in many prestigious roles and organisations.

Administration Diploma

The Administration Diploma is fully accredited and offers a professional qualification upon completion. Furthermore, it will give you the confidence needed to build a career.

Course Format

We have two learning components:

  • Administration Course
  • Microsoft Office Diploma for an Administrator

Course Content

The first part of the course is taught with a combination of interactive tuition, practical exercises and theory. It is delivered in a virtual classroom online.

1. Administration Course 

Key areas of the course are:

What are the key functions of an administrator?

  • Understand why your role is important.
  • Key duties and skills
  • Administration as a function explained

Setting objectives

  • Why are objectives important?
  • How do they relate to my role?
  • What are KPIs?


  • Learn the finer points of why effective communication is so important; become an effective communicator.
  • Learn the importance of assertiveness in performing your role

Confidence building – get your own “can do” mindset!

  • How to build your self-confidence and become a more effective performer

Team working- Be a great team member, discover the power of teams

  • Delegation and supervision
  • Team working
  • Motivation
  • Importance and application  of objectives in the team and group dynamics

Key compliance areas- Learn what matters in an admin role.

  • Policies, procedures and Codes of Practice
  • Health and Safety
  • Legislation and compliance
  • Equal opportunities and diversity

IT skills-Fast track learning – we are a Microsoft official Academy- key tips from our training library:

  • Top tips for becoming effective in  MS Word, Excel and Outlook
  • Key boarding-improve your speed
  • Effective data entry
  • Get to practice what you learn
  • How to take it further- our Diploma training

Managing time – get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation

Operational- get the key skills/knowledge to give you an edge in the job market

  • Targets and budgets- their relevance to an admin role
  • Filing and record-keeping
  • Preparation of Business documents – e-mails, letters, memos etc.
  • Organisational charts explained

The importance of the client

  • Why are customers so important
  • How to keep this  in focus
  • Complaint handling

Next steps

  • Your future career
  • MS Office training

2. Microsoft Office Diploma for an Administrator:

  • You will complete Microsoft Office Training to Proficient Level for the following
    • Excel
    • Word
    • Outlook
    • PowerPoint
    • SharePoint
    • Office 365
    • Teams
  • Upon completing the training course, you will be assessed to gain accreditation. All of the Microsoft Office training is provided by a Microsoft Academy.

Additional Info

Please see our Administration Course without this training if you do not want to get the Microsoft Office Training and Certification.

Dates and Duration

Live flexi time available

Dates are in the drop-down area in the booking part at the top of this page.

Suitable for

It can be ideal for people from another profession, qualified school leavers or graduates wanting to move into administrative roles.

Finally, existing Office Admin staff often find it useful to consolidate their skills and build confidence or gain promotion.


  • Intense and fast track yet friendly means gaining office administration skills and improved employability.
  • Certification on successful completion.


  • The student will gain recognised qualifications and real job skills to enable him/her to apply for various office administrative roles as soon as they pass the exams.
  • The main Administration course is CPD accredited.

CPD Certification on successful completion

The CPD qualification (Continuing Professional Development) is a form of accredited training required by many professional bodies such as solicitors, barristers, accountants and many more.

Not only are CPD Courses well respected and known across the globe, but they are also often required for certain industries. A CPD-accredited course on your CV is likely to benefit your job prospects greatly.

Additional information


28 February 2024, Flexible Start Date and Study