Course Dates
Please see Schedule for course dates
Course Objective
The SECRETARY RECEPTIONIST course is aimed at students with limited or no previous office experience; the course will introduce new skills and strengthen existing skills with a view to certifying that you are ready to move to a secretarial first job or permanent receptionist position.
This course focuses on skill enhancement as detailed below. We also look at building confidence through improving interpersonal and self-developmental skills providing a sounder footing on your career development path.
Course Content
- Basic office skills outline:
· Purpose of the Office · Company structures and job roles
· Basic department functions
- Receptionist functions
- Know your company so you can project its image.
- The importance and effect of personal appearance
- The friendly but professional approach
- Multi taking and multiple simultaneous clients
- Telephone etiquette and procedure
- Dealing with complaints/client care
- Health and Safety
- Incoming and Outgoing Mail
- Stock Control
- Diaries
- Petty Cash
- Invoicing
- Proof reading
- Touch Typing
- Assessment and Certification
Course Duration
Five days or part time equivalent for the main tutor-led course. Full time course lasts Monday through Friday 11:00 to 16:00. The MS Word and typing training can continue once the main course has finished and generally takes a further four weeks on flexi-time.
Course Entry Requirement
Good general level of education ideally with GCSE English and one other GCSE or equivalent.
