The Executive PA is increasingly becoming the linchpin in executive hierarchies. This course empowers PA's to smoothly interface with their executive/s to increase executive productivity, management of time etc. and interface with other executive team members and important external contacts.
Next date 16th and 17th September 2010
Course Structure
Course runs over two days 10:00 to 17:00. Refreshments provided
This is a workshop delivery style so that there is active involvement of delegates; this is not at all a lecture style delivery.
The role of the Executive PA
- Discussion of the true meaning and role of an Executive PA
- What do you need to stand out in this role
Working with senior executives
What is the fundament of your company; what are its stated objectives, how does your executive fit into this.
What are the functions of your executive/s
Different types of management style
Intergrating your function with the role and objective of your executive/s
- Senior management: what do they do and what does their role involve?
- Models of management
- Relating your role to your manager's
- Understanding work styles
Communication skills
- Effective communication: what does it look like?
- Verbal and non-verbal communication
- Questioning techniques
- Managing office politics
Project and time management
- Juggling multiple tasks
- Delegation and regular follow ups
- Personal organisation and prioritisation
- Models of time management - important vs urgent
- Procrastination and why we do it
Developing relationships across the organisation
- Creating understanding in the minds of others
- Passive vs. aggressive vs. assertive
- Body language of assertive behaviour
- Saying "no", win-win solutions and practical exercises
The Future
- Take control of your career
What will I get out of it?
- A full understanding of the Executive PA’s role in the management team
- The management tools to be more proactive
- Effective self-management and personal development
- Key objectives to increase your own and your manager’s productivity
- Assertive techniques to help manage your day
- Techniques to stay ahead in your field and manage your own development
- A recommended reading list
- A blended learning experience allowing you to to continue to develop your skills in the workplace
Marithé, a Senior PA from the International Trade Centre, Geneva, Switzerland attended this course in October 2009 with a colleague. The following is an excerpt from the briefing note to the senior executive at the ITC:-
- Course intense, well balanced and absolutely excellent.
- Materials and methods of tuition were very good too .
- Being outside the office in another environment allowed full concentration.
- Trainers were great.
- A gap analysis was conducted all throughout the two days. (Annex 1)
- I asked if it would be possible to keep in contact. Answer was positive
Gina Abbs from our May 2010 course wrote:
"The course was extremely useful. I've been putting all skills and experience into practice and above all I feel very confident. Two days course that changed my life - thank you!"
Gina Abbs, Executive PA, University College London
