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Diplomacy and Protocol

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One day Diplomacy explained by a seasoned expert. An undertsanding for all staff supporting international managers and diplomats.

Diplomacy and Protocol

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DIPLOMACY and PROTOCOL COURSE

Objective and overview

To provide an understanding of protocol and diplomacy for both Senior Executive assistants, PA’s and other appropriate support staff within all organisations which deal with international diplomats. The course is aimed at enabling delegates to assist in the function of persuading diplomats to support and promote the organisation through aid, political or commercial activities.

To provide an understanding of the need for protocol in diplomacy and how to use it effectively to support their organisation and manager/s.

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Benefits

Participants will gain special knowledge and will therefore be confident when meeting and greeting diplomats prior to their appointment with the participant’s manager, thereby making a crucially important good first impression of the organisation and those who manage it.

Content

The origin and purpose of diplomacy
The various forms of diplomacy/"missions", and different types Heads of Mission
Why in diplomacy style, substance and respect are essentially intertwined
Some examples of Protocol, including seemingly meaningless procedures
Examples of incidents of diplomatic snubs/slights, perceived or real, through the ages and their consequences
Identifying diplomats' roles in their embassies, and addressing and dealing with them in person or through correspondence - whether the diplomats are junior or the most senior in their embassies.
Participants will be able to identify diplomatic emblems and insignia, where these are used or displayed.
Students of this course will learn how properly to address diplomats both in person and in correspondence; and to engage them in sensible “small talk”, as necessary

Format

Taught entirely in-house by the tutor experienced both in designing and delivering training within a diplomatic environment and in the ways of the diplomatic world.

Delivery is interactive with role play - wherever possible – and there is a short test exercise at the conclusion of the course.

Dates and duration

One day course delivered 10:00 to 16:00 with 45 minutes lunch break. Next start date 8th June 2012.

What do I need to join, who is this course for?

This course is designed for appropriate support staff, Executive Assistants and Senior PAs whose organisations and/or managers deal with international diplomats.

Ideally, you need to be working in or aspiring to be working in a department/section of an organisation which interacts with international diplomats (or even your own country’s diplomats). You will need reasonable English skills, written and spoken. It will also be useful, but not essential, to have a reasonable knowledge of international affairs or at least an interest in gaining such knowledge (outside of this particular course).

For course cost please see the booking page for this course at: www.souters.co.uk