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Communication skills for managers

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You will increase your ability to understand what makes people tick, how to get on their wavelength, be able to communicate more effectively and in so doing, increase both personal & team performance

Communication skills for managers

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Communication skills for managers

Overview

Gain practical skills and advanced tools you can use immediately to improve communications and understanding with teams, direct reports, customers and other stakeholders.

Course objective

By the end of this course you will have increased your ability to understand what makes people tick, how to get on their wavelength, be able to communicate more effectively and in so doing, increase personal / team performance.

Course structure and duration

Course length: 2 days 09.30-17.00

Monday 28^th / Tuesday 29th May 2012 Now closed
Monday 12th November/ Tuesday 13th November 2012

This is a highly interactive workshop; there will be plenty of opportunity for you to practise communication skills and receive personalised feedback.

Who for

First line managers and middle managers.

Project team leaders.

Benefits

Enhance communications with internal teams, customers, suppliers and other collaborators.
Learn how to influence others more successfully.
Create better alignment of individuals and teams with the goals of the organisation.
Reach goals faster and more effectively.
Negotiate more effectively and gain greater understanding of other people’s decision making strategies.
Avoid costly misunderstandings and the resulting decrease in performance.

Course contents include

Understand how we each prefer to receive and send information.
How our communications are influenced by our senses.
Use active listening and powerful questioning techniques.
How to use feedback to increase the results of your communications.
How to understand what lays behind people‘s behaviours so that you can bring about change.
How to find out what truly matters to the other person.
How we filter, distort and delete information and how to use this knowledge to increase understanding.
How to structure an introduction to a meeting or presentation to capture everyone’s attention.
Mastering non verbal communication.
Getting on someone‘s wavelength.
Useful and unhelpful language patterns—how to bring people on-side and avoid conflict / misunderstanding.
Practical demos and practise.

Next steps

If you would like to continue your learning and have more opportunity to develop and apply the skills learnt in this course, why not take one or both of our other linked courses?

Please see:

Managing people effectively and
Coaching as a management tool.